Frequently Asked Questions
Answers to the most common questions regarding Riskreporter.
Getting started
Create colleague accounts
You can get your colleagues involved in reporting by creating an account for them or by having them scan a QR code from within the app. We also offer free posters to distribute the QR code throughout the organization.
How to create an account for your colleague
How to use and scan the QR code
Appoint Riskmanagers
By appointing Risk Managers, you keep the lines of communication short, you can make better adjustments and limit the number of notifications per responsible party.
How to appoint Risk Managers
Link Risk Managers to the organizational structure
Decide in advance who you want to appoint as Risk Manager for each department. One Risk Manager can be responsible for several departments. A Risk Manager is automatically notified by e-mail when a risk or incident is reported for his department. Using the ‘My’ button, a Risk Manager can quickly filter notifications for his department(s)
How to Link Riskmanagers
Capture organizational structure with departments
The more precisely Riskreporter is tailored to your organisation, the more engagement you can generate and the easier it becomes to make notifications. Capture organizational structure easily with departments, locations or area’s.
Match the risk categories to your organisation
Riskreporter has a number of preset risk categories. As Risk Manager, you can expand these with risk categories specific to your organisation, location or industry. This is easier for the reporter and gives better insight for the Risk Manager.
Support & Equipment
How can I reset my password?
To reset your password, simply navigate to the login page. On the login screen, click on “Forgot Password.” This will initiate the password reset process.
I want to become a partner.
Contact us using the contact form. We will respond within a maximum of 2 working days.
I have a general question.
Contact us using the contact form. We will respond within a maximum of 2 working days.
I have a technical question or problem.
Initially, contact your Risk Manager or your organization’s administrator. They can collect and then forward the issue(s) to our support team. We will respond within 1 working day.
Can I extend my trial?
You can extend your trial once via Riskreporter Online. If you would like to continue testing after this extension, you can request an additional extension by emailing our support team.
Where can I find a user manual?
When starting a Riskreporter subscription, the account administrator receives a manual along with other documentation, such as the implementation guide and Riskreporter posters.
You can later request the manual by contacting our support team via email.
Riskreporter App
Where can I download the Riskreporter app?
For iPhone, it can be downloaded from the App Store. For Android, you can find it in the Google Play Store.
Don’t forget to create an account first. You need an account to use the app.
How can I link the Riskreporter app to my organization?
If your account has been created by your organization’s Risk Manager, then your account is directly linked, and you just need to log in with your email address and password. Don’t have an account yet? Scan your organization’s QR code with the Riskreporter app. You’ll find the button at the bottom of the app’s login screen.
What happens to my reports?
Your risk reports are directed to the online environment of the responsible Risk Manager, where they are processed and monitored.
How can I see if my report has been processed?
Open the report you want to review in the app. You can now check the status and any status comments.
Is there a limit to the number of reports I can submit?
No, there is no limit. Feel free to submit as many reports as you like through the Riskreporter app.
Riskreporter
What does Riskreporter include?
Riskreporter comprises two essential components: the Riskreporter app and Riskreporter online for managing reports. The app enables users to report risks and record incidents with ease and efficiency. Riskreporter online provides a platform for managing and analyzing these reports, enabling organizations to proactively respond to potential risks and implement appropriate measures. Together, these two components form a comprehensive risk management solution.
Where do I report a malfunction or bug?
Initially, contact your Risk Manager or your organization’s administrator. They can collect and then forward the issue(s) to our support team.
Can I track the status of multiple reports at once?
Yes, the statuses of reports are visible in both the Riskreporter app and Riskreporter Online.
Can I edit my reports after submitting them?
No, only a Risk Manager can edit reports via Riskreporter Online.
Does Riskreporter provide reporting features?
Riskreporter is designed for ease of use and does not offer reporting functionalities.
For advanced reporting and in-depth analysis, you can upgrade to Riskreporter Enterprise, which does include these features.
Contact our support team for more information about the Enterprise options.
